At Nexa360, we strive to ensure customer satisfaction with our training programs and products. This Refund Policy outlines the conditions under which refunds may be requested for purchases made through our website. Please read this policy carefully before making a purchase. By purchasing from Nexa360, you agree to the terms outlined below.
1. Training Programs
* No Refunds After Training Completion: Once you have participated in or completed any of our training programs, no refunds will be issued, as the service is considered fully delivered.
* Pre-Training Refund Requests: If you request a refund before starting the training program, you may be eligible for a 100% refund, less applicable service and banking charges (e.g., payment processing fees).
* Refund Processing Time: Approved refunds for training programs will be processed within 1 to 30 business days from the date the refund request is approved. Refunds will be issued to the original payment method used at the time of purchase.
2. Physical Products
* Refund Eligibility: If you are dissatisfied with a physical product purchased from Nexa360, you may request a refund within 2 days of receiving the product, provided the item is unused, in its original condition, and returned with all original packaging.
* Return Shipping: Customers are responsible for return shipping costs unless the product is defective or was shipped in error.
* Refund Amount: Approved refunds for physical products will be issued for the full purchase price, less any service and banking charges.
* Refund Processing Time: Refunds for physical products will be processed within 1 to 30 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
3. Virtual Products
* No Refunds: All virtual products (e.g., digital downloads, online courses, or other non-physical items) are non-refundable once purchased, as they are considered delivered upon purchase. Please review product details carefully before completing your purchase.
4. Associate Products
* Third-Party Refund Policies Apply: If you purchase products or services from our associates through the Nexa360 website, the refund policy of the respective associate will apply. Nexa360 is not responsible for processing refunds for these products or services. Please refer to the associate’s refund policy for details.
5. How to Request a Refund
To request a refund, please contact our customer support team at [insert contact email or link to contact form] with the following details:
* Your full name and order number.
* A description of the product or training program.
* The reason for your refund request.
Our team will review your request and respond within 5 business days to confirm eligibility and next steps.
6. Exceptions
Nexa360 reserves the right to evaluate refund requests on a case-by-case basis. In certain circumstances, such as defective products or errors on our part, we may offer additional remedies, including replacements or full refunds without deductions.
7. Changes to This Policy
Nexa360 reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to purchases made after the revision date.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to us at :
Email : info@nexa360.ae
Phone Number : +971-545674674, +971-45751037
Thank you for choosing Nexa360. We value your trust and are committed to providing a fair and transparent refund process.